Privacy Policy
Privacy Policy
Dune Coast Tourism L.L.C (“Dune Coast Tourism,” “we,” “our,” or “us”) is committed to safeguarding the privacy of every visitor, customer, and user who interacts with our website www.dunecoasttourism.com. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access our website, make a booking, submit an inquiry, or engage with our digital services.
By using our website or providing personal information to us, you consent to the practices described in this Privacy Policy.
- Information We Collect
We collect personal and non-personal information to enable us to deliver our tourism services, enhance user experience, and maintain operational quality.
1.1 Personal Information
You may provide personal information when you:
- Submit an inquiry or request assistance
- Make a reservation or purchase a service
- Register for promotions, offers, or newsletters
- Communicate with our customer support team
The information collected may include:
- Full name
- Email address
- Mobile/telephone number
- Residential or billing address
- Passport or ID details (only when required for travel bookings)
- Payment information (credit/debit card details)
- Travel preferences or service requirements
- Any additional data voluntarily shared with us
1.2 Automatically Collected Information
We may automatically collect non-identifiable information during your visit, such as:
- Browser type and version
- Device type
- IP address
- Pages visited and time spent on the website
- Click behavior and navigation patterns
- Referring URLs
This data helps us improve website functionality and optimize user experience.
- How We Use Your Information
Dune Coast Tourism uses collected information for the following purposes:
- Processing bookings, reservations, and payments
- Confirming and managing travel arrangements
- Responding to inquiries and providing customer support
- Sending booking confirmations, service updates, and itineraries
- Improving website performance and service offerings
- Conducting analytics, market research, and service enhancements
- Sharing promotional or informational communications (only with consent)
- Verifying identity where required for certain travel services
We use your information only for legitimate business purposes and in compliance with applicable laws in the United Arab Emirates.
- Disclosure of Information
We do not sell or trade personal information to third parties.
However, we may share information with:
3.1 Service Partners and Suppliers
To complete your booking, we may share relevant details with:
- Tour operators and activity providers
- Transportation partners
- Hotel and accommodation partners
- Visa processing or travel compliance entities
- Payment gateways
These partners are expected to maintain confidentiality and use your data strictly for service fulfillment.
3.2 Legal Requirements
Information may be disclosed if required to:
- Comply with UAE laws, regulations, or government authorities
- Respond to legal claims or protect our legal rights
- Prevent fraud, misuse, or potential threats to individuals
- Data Protection & Security
We employ administrative, technical, and physical safeguards to protect your data, including:
- Secure servers and encryption protocols
- Firewalls and intrusion prevention mechanisms
- Secure payment processing systems
- Restricted access to sensitive information
- Regular system monitoring and updates
While we take reasonable measures to protect your data, no online transmission is entirely risk-free.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance site performance
- Personalize content
- Analyze website traffic and usage patterns
- Retain user preferences
You may disable cookies through your browser settings, but this may affect certain website functionalities.
- Marketing Communications
With your consent, we may send:
- Promotional offers
- Travel updates
- Service announcements
- Newsletters and campaigns
You may opt out at any time by using the unsubscribe link within our communications or by contacting us directly.
- Third-Party Links
Our website may contain links to external websites. These sites operate independently and are governed by their own privacy policies. We are not responsible for the privacy practices or content of external domains.
- Data Retention
We retain personal information only for as long as required to:
- Deliver our services
- Comply with UAE legal obligations
- Maintain accurate transaction and booking records
- Resolve disputes and enforce agreements
Once data is no longer needed, it is securely deleted or anonymized.
- Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Update or correct inaccurate information
- Request deletion of non-essential data
- Withdraw consent for marketing communications
To exercise these rights, contact us using the information below.
- Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, you may contact:
Dune Coast Tourism L.L.C
Office No. 101, Hor Al Anz Building, Dubai, UAE
Email: help@dunecoasttourism.com
Phone: +971 54 754 6930
Website: www.dunecoasttourism.com
- Policy Updates
We may update or modify this Privacy Policy periodically to reflect changes in our services or legal requirements. Updated policies will be posted on this page with the “Last Updated” date.